Shipping

Shipping Costs

Free shipping applies to anywhere in Australia, New Zealand & The USA.

The following rates apply to orders for:

Asia Pacific & Canada: Aud $15
Western Europe & The United Kingdom: Aud $15
Rest of the World: please contact us at hello@maik.com.au

All worldwide orders ship from our maik wallframes warehouse located in Australia, DHL Shipping for approximate delivery time within 5-12 business days of placing an order on in-stock items.

All items for Australia ship from our warehouse in Australia by Direct Link for approximate delivery within 2-3 days from placing an order on in-stock items.

If you require an item order more urgently than listed above, please do not hesitate to contact us at: hello@maik.com.au for a faster shipping option.

Orders to countries outside Australia and the USA MAY be subject to import taxes and/or duties, which are applied when your package reaches your country. Your order is shipped on a DDU (delivery duty unpaid) basis. We are unable to estimate the amount of duties and taxes your package may incur as these charges are imposed directly by your local customs. Payment of these is necessary to release your order from customs. For more information, contact your local customs office.

Returns

If you have changed your mind we have a 45 day refund policy as follows:

: your purchase needs to be received by us within 45 days of purchase.
: If 45 days have gone by since your purchase and we haven't recieved it then unfortunately we can’t offer you a refund.
: to be eligible for a refund, the product must be unused with fully intact packaging.

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@maik.com.au.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges

If your purchase has arrived defective, damaged or has parts missing then
send us an email at hello@maik.com.au

Shipping Returns

You will be responsible for paying for your own shipping costs for returning your item. To return your product, you should mail your product to: maik wallframes, Military Road, PO Box 956, Neutral Bay Junction NSW 2089, Australia

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.